RETURN AND REFUND POLICY
Last updated: 6 September 2026
We hope you are happy with your J+B Studio purchase. If you change your mind, consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days after receiving the order.
This policy applies to orders placed through jbstudio.world.
14-DAY RIGHT OF WITHDRAWAL
You have 14 days from the day you, or a third party designated by you, receive your order to inform us that you wish to withdraw from your purchase.
You do not need to provide a reason.
To start a return, please contact us at:
brianvalberg@gmail.com
Please include your order number and the product or products you wish to return.
After notifying us of your withdrawal, you must return the goods within 14 days.
VINTAGE, ANTIQUE AND ONE-OF-ONE ITEMS
Many J+B Studio products are vintage, antique, previously owned, curated, reworked or one-of-one pieces.
Signs of age, previous use, patina, small irregularities, repairs, colour variations and other individual characteristics may form part of the nature and history of these products.
We aim to describe and photograph each item as accurately as reasonably possible and to disclose known material imperfections that are relevant to your purchase decision.
The fact that an item is vintage, antique, second-hand, curated, reworked or one-of-one does not by itself remove your statutory right of withdrawal when purchasing online.
Characteristics or imperfections that were clearly described or shown before purchase are part of the condition in which the product was offered. This does not affect your statutory rights if a product does not conform to what you could reasonably expect based on our description.
CONDITION OF RETURNED ITEMS
You may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics and functioning, comparable to what would normally be possible in a physical store.
Please return products with reasonable care and, where reasonably possible, in their original packaging.
You may be responsible for any reduction in value caused by handling the product beyond what is necessary to inspect it, to the extent permitted by law.
RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect or otherwise non-conforming, the direct cost of returning the product is borne by the customer.
Original standard delivery costs will be refunded where required under the statutory right of withdrawal.
If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional cost above the standard delivery rate.
DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS
Please inspect your order after delivery.
If you receive an incorrect product, or if an item arrives damaged or materially differs from its description, please contact us as soon as reasonably possible at:
brianvalberg@gmail.com
Please include your order number and, where possible, photographs showing the issue.
We will assess the situation and provide an appropriate solution in accordance with your statutory consumer rights.
Your statutory rights regarding defective or non-conforming products remain unaffected by this return policy.
EXCEPTIONS
Certain products may be excluded from the statutory right of withdrawal where an exception provided by law applies.
This may include, for example, products that have been made to your individual specifications or are clearly personalised for you.
Where an exclusion applies to a particular product, this will be communicated before you complete your purchase.
Vintage, antique, second-hand, sale, one-of-one or reworked status alone is not a reason to exclude a product from the statutory right of withdrawal.
REFUNDS
When you validly withdraw from your purchase, we will refund the amounts due to you in accordance with applicable Dutch and European consumer law.
Where applicable, this includes the original standard delivery costs.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
We may wait with the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
We aim to process an approved refund as soon as reasonably possible after receiving and inspecting the returned item.
CANCELLATIONS BEFORE SHIPPING
If your order has not yet been fulfilled, you may contact us at brianvalberg@gmail.com to request cancellation.
We will make reasonable efforts to cancel the order before it is dispatched.
If the order has already been shipped, you can use the return procedure described above where the statutory right of withdrawal applies.
EXCHANGES
Because many J+B Studio products are unique or one-of-one, we cannot guarantee that an identical replacement product will be available.
If you would like a different product, please contact us. In many cases, the simplest solution will be to return the original purchase and place a new order for another available item.
RETURN ADDRESS
After registering your return, products can be returned to:
J+B Studio Development
Putstraat 60
6131 HN Sittard
The Netherlands
We recommend using a shipping method that provides proof of shipment or tracking. Please retain your proof of shipment until the return has been completed.
CONTACT
For questions about returns, refunds, damaged products or cancellations:
J+B Studio Development
E-mail: brianvalberg@gmail.com
Telephone: +31 6 12400449
Website: jbstudio.world